Solutions
We offer a range of solutions. These solutions are based on our methodology, which is a combination of PRINCE-2 and ITIL, completed with our own research and development. Our methodology contains ready to use roadmaps, documents, procedures, planning, etc. Those solutions can be used as such, or be adapted to cater the situation in your company. Contact us for more details.
A central office to manage projects across an organisation, or part of an organisation, has become a conditio sine qua non for large organisations. From a strategical level, it assists in the initiation of projects, portfolios and programs.
From a tactical level, a project office ensures that all projects are managed in a similar way. The project office is company wide entry point for project processes. Furthermore it mandates and empowers project managers to deliver projects.
The average ratio between project and service costs is 30%-70% . While the project office takes care of initiating projects, necessary to control the execution of projects, the service office manages the initiation and the service lifecycle (Design/Build/Implement/Warrant/Run/Decomission). It mandates Service Delivery Managers for the delivery of services, and manages the processes to handover responsibility from the project organisation to the service organisation.
Optimizing handover from Project to Service
While projects want to transfer the deliverables to the operational environment as fast as possible, the service organisation wants to have as much standardisation as possible. The handover can be a real nightmare both from a technical point of view and a process point of view Service Transition in ITIL V3 is a starting point, but doesn't give the answers in sufficient level of detail. We deliver existing working and detailed handover processes, that fit in with an overall governance approach. This is what we call our time to market toolkit.
- Align request processes between the project and service organisations
- Implement a strategy for operational documentation
- Integrate your handover processes in your project management methodology
- Publish your methodology in a CMS (Drupal or Sharepoint)
Outsourcing your production handbooks and operational documentation
It is not evident to build a configuration database and production handbooks, and it is even less evident to keep it up to date. Technical people just don't like to document. However with good operational and consistent documentation with the right level of detail (not too much, not too little), your operational processes will run far more efficient : Incident management, problem management, responding to monitoring events deliver results in a more consistent and predictable way when operational documentation is well established. They all heavily depend on the quality of your operational documentation.Probitis develops the strategy to implement operational documentation and manages your operational documentation for you.